Delivery and Returns
ARTICLE 1- SELLER
Title: SHAMCOM TELECOMMUNICATION INTERNET COMMUNICATION AND SOFTWARE SERVICES LIMITED COMPANY. Hereafter it will be referred to as the SELLER.
Address: SEYITNİZAM Mah. DEMİRCİLER SITE 6. Cad. GALAXI 1 IS HANI Apt. No: 83 / 89 / ZEYTINBURNU / ISTANBUL
Phone: 0 212 4232033
Email: info@shamcom.com
ARTICLE 2- SUBJECT
The subject of this contract is the Law No. 4077 on the Protection of Consumers and the Application Principles and Procedures of Distance Contracts regarding the sale and delivery of the product, the qualities and sales price of which are specified below, which the CONSUMER has ordered electronically from the "www.shamcom.com" website of the SELLER. It is the determination of the rights and obligations of the parties in accordance with the provisions of the Regulation.
ARTICLE 3- THE PRODUCT SUBJECT TO THE AGREEMENT
Type and type, Quantity, Brand/Model, Color, Sales Price of the Products are as stated on the website.
ARTICLE 4- GENERAL PROVISIONS
4.1- The CONSUMER declares on the SELLER website that he/she has read the preliminary information regarding the basic characteristics, sales price, payment method and delivery of the product/s subject to the contract and has given the necessary confirmation in electronic environment.
4.2- The material product subject to the contract is delivered to the CONSUMER or the person/organization at the address indicated within the period specified in the preliminary information on the website, depending on the distance of the CONSUMER's residence for each product, provided that it does not exceed the legal 30-day period.
4.3- The virtual/software product subject to the contract can be used electronically for each product under the subscription opened on behalf of the CONSUMER on the SELLER's website, provided that it does not exceed the legal 30-day period, or it is delivered as usable via the link specified in the CONSUMER's registered e-mail address. Physical shipping is not available for this product type.
4.4- The SELLER is responsible for the delivery of the virtual/software product subject to the contract in accordance with the qualifications specified in the order, with the user manual/s, if any.
4.5- The signed copy of this contract has been delivered to the SELLER for the delivery of the product subject to the contract, or the CONSUMER's approval by the CONSUMER electronically through the SELLER's website or electronically based on the confirmation e-mail sent to the CONSUMER's registered e-mail address, and the cost of the CONSUMER It must be paid in the preferred method of payment. If, for any reason, the product price is not paid or canceled in the bank records, the SELLER is deemed to be relieved of its obligation to deliver the product.
4.6- In case the bank or financial institution does not pay the product price to the SELLER due to the unfair or unlawful use of the credit card of the CONSUMER after the delivery of the product by unauthorized persons, not due to the fault of the CONSUMER, provided that the CONSUMER has delivered the product to the SELLER. It is obligatory to return the product to the SELLER within 3 days. If the product is virtual/software, the SELLER has the right to immediately cancel the activation of the license key. In this case, the transportation costs for material products belong to the CONSUMER.
4.7- If the SELLER cannot deliver the product subject to the contract in due time due to force majeure or extraordinary circumstances such as weather conditions preventing transportation for material products, interruption of transportation, the SELLER is obliged to inform the CONSUMER. In this case, the CONSUMER may use one of the rights to cancel the order, replace the product subject to the contract with its precedent, if any, and/or postpone the delivery time until the obstacle is removed. In case the CONSUMER cancels the order, the amount paid is paid to him in cash and in full within 15 days.
4.8- Persons under the age of 18 cannot shop from the SELLER.
4.9- The SELLER is not responsible for price errors caused by typesetting and system errors.
4.10- The SELLER has the right to change and cancel the content, scope and features of all products sold on the website.
4.11- In case the order is fulfilled, the BUYER is deemed to have accepted all the terms of this contract.
ARTICLE 5- RIGHT OF WITHDRAWAL
The CONSUMER has the right to withdraw within 7 days from the delivery of the product/s subject to the contract to himself or the person/organization at the address indicated, within 7 days, within the rules specified in Article 6 of this contract. In order to exercise the right of withdrawal, the SELLER must be notified by fax, e-mail or telephone within this period and the product must not be used in accordance with the provisions of Article 6. In case this right is exercised, it is obligatory to return the original invoice with a copy of the cargo delivery report stating that the material product delivered to the 3rd person or the CONSUMER has been sent to the SELLER. For material products following the receipt of these documents, the product price is paid to the CONSUMER within 15 days. The shipping cost of the material product returned due to the right of withdrawal is borne by the CONSUMER. Refunds cannot be made until the original invoice is submitted.
ARTICLE 6- PRODUCTS THAT CANNOT BE USED WITH THE RIGHT OF WITHDRAWAL
Products, services, modules, disposable products that cannot be returned in terms of their nature